Last checked 2026-10-22
Missed-call follow-up tools for plumbing and HVAC shops, compared (2026 prices)
What field-service software, AI receptionists, answering services and text-back tools actually do about missed calls, with prices from each vendor's public page.
When a homeowner calls about a leaking water heater and nobody picks up, they usually call the next shop. Plenty of tools promise to fix that. They work in very different ways: some answer the call, some text the caller back, some only tell you it happened. This comparison groups them by approach and lists the prices each vendor publishes, as checked on the date above. Where a vendor does not publish prices, we say so instead of guessing.
Start with the question that matters
Before buying anything, measure the problem. How many new-customer calls did you miss last month, and how long did each wait for a callback? If almost every missed caller is called back within minutes, a new tool will not change much. If many wait hours, the right tool depends on why: nobody available during the day, no coverage after hours, or no process to follow up. Our free audit answers that from your own call log.
Built into field-service software
If you already run field-service software, check its add-ons first; they book straight into your schedule.
| Tool | What it does on missed calls | Public price |
|---|---|---|
| Jobber AI Receptionist | Answers calls and texts, texts back callers who hang up, books jobs | Add-on listed at $29/month on Jobber's pricing page |
| Housecall Pro CSR AI | Answers calls and chats and books jobs | Plans listed on Housecall Pro's pricing page; the AI add-on price is not public |
| ServiceTitan | Contact center and AI agent add-ons | Not public, see ServiceTitan |
| Workiz | Phone system and AI answering | Not public ("request pricing") on Workiz's pricing page |
Trade-specific AI receptionists
These answer overflow and after-hours calls and book into your field-service software.
| Tool | Approach | Public price |
|---|---|---|
| Sameday AI | AI CSR for HVAC and plumbing, books into ServiceTitan, Housecall Pro or Jobber | $449/month for 500 minutes, $789 for 1,000 on Sameday's pricing page |
| Avoca | AI CSR for the trades | Not public, see Avoca |
General AI receptionists and answering services
| Tool | Approach | Public price |
|---|---|---|
| Goodcall | AI receptionist | $79 to $299/month on Goodcall's pricing page |
| Rosie | AI receptionist | From $49/month for 250 minutes on Rosie's pricing page |
| Smith.ai | Human and AI receptionists | From $300 for 30 calls on Smith.ai's pricing page |
| Ruby | Human receptionists | From $250 for 50 minutes on Ruby's pricing page |
Messaging platforms with text-back
| Tool | Approach | Public price |
|---|---|---|
| Broadly | Messaging, reviews and AI; missed-call text-back on higher plans | $399 to $999/month on Broadly's pricing page |
| GoHighLevel (often resold by agencies) | CRM with missed-call text-back | Agency plans $97 to $497/month on GoHighLevel's pricing page; agencies set their own resale price |
| CallRail Voice Assist | AI answering on top of call tracking | Listed from $95/month plus usage on CallRail's pricing page |
How to choose
- Calls missed during busy hours, with staff available later: a fast follow-up process may be enough. Track time to callback and set a target, such as every missed new caller called back within 15 minutes.
- Calls missed after hours: an answering service or AI receptionist that can book, or at least capture the job details, is the usual fix.
- Already on Jobber or Housecall Pro: compare their add-ons first; they cost less to try and book directly into your schedule.
- Automated texts to homeowners: ask the vendor how consent and carrier registration are handled. Automated texts in the US are regulated, and the vendor's answer tells you how seriously they take it.
Whatever you pick, measure before and after with the same method. A tool that cannot show fewer unreturned new callers a month after you switch it on is not paying for itself.
Sources
- https://www.getjobber.com/pricing/
- https://www.housecallpro.com/pricing/
- https://sameday.ai/pricing
- https://www.goodcall.com/pricing
- https://heyrosie.com/pricing
- https://www.smith.ai/pricing
- https://www.ruby.com/pricing/
- https://broadly.com/pricing
- https://www.gohighlevel.com/pricing
- https://www.callrail.com/pricing